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Office of Human Resources

Welcome to CW's Office of Human Resources. Since 1915, The College's success has been based on creating both exceptional student and employee experiences. The College of Westchester is a great place to work and learn, one strengthened by its Mission and Vision. These qualities are evident in the spirit and compassion of the CW community, as we encourage students' personal and professional growth.

Current Position Openings

The College of Westchester, an Associate degree- and Baccalaureate degree-granting college, is seeking a full-time Application Support Specialist. 

GENERAL STATEMENT:

The Application Support Specialist’s primary responsibility is to provide support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers. The Application Support Specialist is also responsible for assisting in the design, development, and improvement of in-house software applications/integrations as well as level II support.

QUALIFICATIONS:

  • A bachelor’s degree, in related studies, or the equivalent in applied experience in related positions, and 6+ years of experience in business applications support and custom applications development and integration. Experience in higher education strongly preferred.
  • Experience administering and supporting Anthology Student in a higher education institution.
  • A high level of experience and familiarity with student information systems, customer relationship management systems, system integration and automation, application support, custom applications development and maintenance, business process analysis, and project management.
  • Familiarity with PowerShell, API integrations, RDMS, Data Pipelines, Azure, and Linux.
  • Ability to clearly communicate both verbally and in writing, highly dependable and resourceful, self-motivated and detail oriented, and consistently meet goals while working independently.

Salary Range for Full-time position:  $50,000 - $70,000 per year

Benefits Offered for Full-time employees include: 401(k) retirement plan, 401(k) matching, Medical, Dental & Vision insurance, Life Insurance, Flexible Spending Account, Employee assistance program, Employee Tuition Waiver, Paid time off (Holiday/Vacation/Sick), and Referral Program.

DUTIES AND RESPONSIBILITIES:

  • Provide support for business application systems including, but not limited to Anthology Student and Verity IQ, as well as level II support for Microsoft 365, Google Workspace, and Zoom as needed.
  • Documents efforts to resolve the issues in the knowledge base system with a focus on process improvement and automation.
  • Develop efficient program code that meets design specifications, as well as define test conditions, plans, and conduct testing accordingly.
  • Assist in gathering and writing technical requirements and design specifications, as well as producing documentation for new and existing systems.
  • Assist in training services for faculty and staff pertaining to productive use of software products and systems as required.
  • Provide required cross-training of critical services identified in the CW Systems - Applications and Roles grid.
  • Attend higher education technology seminars to support the latest trends in technology for CW students, faculty, and staff.
  • Work towards demonstrating responsibilities in line with the next level up.
  • Perform other duties as assigned.

Please send cover letter, resume, and desired hourly rate to ITcandidates@cw.edu.  Only those candidates selected for an interview will be contacted.  No phone calls please.

The College of Westchester, an Associate degree- and Baccalaureate degree-granting college, is seeking a part-time Student Financial Services Administrative Assistant.

QUALIFICATIONS:

  • Minimum two year degree.
  • Excellent customer service skills/work courteously and professionally with students and families.
  • Ability to set priorities, meet deadlines and handle multiple tasks along with the energy to work in a fast-paced environment with frequent interruptions.
  • Ability to work independently as well as part of a team.
  • Ability to exercise flexibility, initiative, good judgment and discretion.
  • Problem solving abilities.

Hourly Range for part-time position:  $16.83 - $18.27 per hour

NYS Sick Time Accrual is offered to part-time employees.

 DUTIES AND RESPONSIBILITIES:

  • Front line student customer service position performing general administrative assistant and clerical work; schedule appointments for Student Financial Services (SFS) staff; monitor, order, distribute and maintain SFS office supplies; receive, sort and send SFS mail, emails and texts.
  • Assist in preparing student financial aid files
  • Prepare/maintain monthly SFS Staff work schedule and distribute to staff
  • Monitor work flow of the front office and assist students
  • Perform a variety of work in student assistance as relates to the financial aid process, such as helping students navigate financial aid paperwork; be able to identify missing documents for students when a student inquires on their financial aid status.  In addition assist with the Student Services office in Academic matters that pertain to students and their financial aid
  • Organize and maintain the student filing system for both active and inactive students
  • Scan documents into the student information system
  • Other duties as assigned

Please send cover letter, resume, and desired hourly rate to dpepitone@cw.edu. Only those candidates selected for an interview will be contacted.  No phone calls please.

The College of Westchester (CW), a Baccalaureate degree-granting college (founded 1915), is seeking a full-time and part-time Educational Sales Coordinator for its CWPro division.   

CWPro offers training leading to micro-credentials designed to provide fast and flexible, in-demand skills and industry specific certifications and knowledge to upskill and reskill using an asynchronous online education model. CWPro requires team members with a can-do attitude, an entrepreneurial spirit, and a passion for getting results and building success. The Educational Sales Coordinator is responsible for meeting the strategic enrollment objectives of CWPro.  Works closely with CWPro team leads to develop and execute effective recruitment strategies and customer experiences using both personal and digital based sales tools to ensure goal achievement. The Coordinator is responsible for nurturing relationships to generate repeat enrollment and referrals through hands-on, active follow up and engagement.

 Qualifications:  

  • Minimum of a Bachelor’s Degree  
  • 3 to 5 years B2C sales experience using personal and digital approaches
  • Proven integrity, accountability, and goal achievement 
  • B2B sales experience a plus
  • Knowledge / experience with CRMs using phone, email, texting and social media
  • Must have a passion for helping others improve their future  
  • Excellent written and oral communication skills
  • Must possess superior relationship building skills with customers and corporate partners  
  • Self-directed, flexible with demonstrated ability to work independently 
  • Availability to work some evenings and Saturdays

Duties & Responsibilities 

  • Assist CWPro Team Leads to achieve and exceed sales / enrollment targets  
  • Contact and engage with prospective students seeking to acquire new skills and/or micro-credentials  
  • Assess prospective students’ prior education, work experience and career goals
  • Present courses, credentials and certifications that will potentially impact student’s career progression and/or earning potential
  • Effectively communicate the benefits of CWPro and value of industry aligned micro-credentials  
  • Assist prospective students with registration, payment options and address related concerns
  • Serve as the primary point of contact for students from enrollment through course completion, seeking the highest level of satisfaction
  • Establish relationships with regional employers / corporate partners to cultivate sales/enrollment
  • Promote the mission, vision, and identity of CWPro, both internally and externally 
  • Work closely with marketing team to develop, launch and evaluate digital sales and marketing coordination to achieve cost effective customer acquisition 
  • Assist in the creation and execution of email, text and social media campaigns to segmented target markets and track results 
  • Coordinate with CW’s College Admissions team members as needed 
  • Develop strong relationships with prospective and current CWPro students to generate re-enrollments and referrals 
  • Analyze and report sales with conversion metric analytics   
  • Quickly learn new course offerings and their value to students 

Salary Range for Full-time position:  $60,000.00 - $70,000.00 per year

Benefits Offered for Full-time employees include: 401(k) retirement plan, 401(k) matching, Medical, Dental & Vision insurance, Life Insurance, Flexible Spending Account, Employee assistance program, Employee Tuition Waiver, Paid time off (Holiday/Vacation/Sick), and Referral Program.

Hourly Range for Part-time position:  $25.00 - $32.00 per hour

Benefits Offered for Part-time employees may include: 401(k) retirement plan (must meet annual hours for eligibility), and NYS sick leave (may accrue up to 56 hours annually)

Please send cover letter, resume and salary desired salary range to dsmith@cw.edu.  No phone calls please. Only those candidates selected for an interview will be contacted.

 

The College of Westchester, a regionally accredited 4 year college is seeking adjunct faculty to teach in the Human Services program for the Fall Day semester beginning September 13, 2023.   

We are seeking individuals with a Master’s degree and a minimum of 2 years teaching experience in post-secondary education and work experience in a human services setting.  Experience teaching courses such as Introduction to Human Services, Psychology and Introduction to Counseling is preferred.

Adjunct faculty are responsible for course preparation, instruction, adhering to CW’s instructional materials, grading and assessment, and professional responsibilities as a member of the instructional team of a school or academic department.

REQUIRED EDUCATION/KNOWLEDGE/SKILLS:

  • Master’s Degree required
  • 2+ years of Professional Teaching experience preferred
  • Experience in a human services setting
  • Experience in remote teaching/training
  • Experience with Zoom and Moodle LMS a plus

Salary range:  $1,700 - $1,800 per course

Please send resume and cover letter to Dr. Ann Rodier, Chair – Human Services, arodier@cw.edu.   Only applicants with relevant experience will be contacted.

The College of Westchester (CW), a Baccalaureate degree-granting college, is seeking a full-time and part-time College Admissions Recruiter/Advisor.    

The College Admissions Recruiter assists qualified prospective students through the admissions process in an efficient, professional and supportive manner using best practices in recruiting and compliance. All recruiters set campus visitation appointments, conduct in-depth interviews and tours of the campus, and provide accurate information regarding programs and services in order to assist potential students in identifying the CW program that will best meet their needs. Ultimately, the Admissions Recruiter will assist the College in reaching its qualitative and quantitative enrollment objectives. Hours include evenings and Saturdays. Bilingual Spanish a plus.

Some Responsibilities include:

  • Make outbound calls to prospective students who have expressed an interest in the College in order to schedule campus visitation appointments.
  • Meet with potential students to accurately explain program offerings; discuss and advise suitable programs. Represent the College both on and off campus to prospective students, parents and other individuals or organizations involved in the college selection process.
  • Adhere to a strict code of ethics and comply with all The College of Westchester policies and procedures, State and Federal laws and accrediting body regulations.

Salary Range for Full-time position:  $60,000.00 - $70,000.00 per year

Benefits Offered for Full-time employees include: 401(k) retirement plan, 401(k) matching, Medical, Dental & Vision insurance, Life Insurance, Flexible Spending Account, Employee assistance program, Employee Tuition Waiver, Paid time off (Holiday/Vacation/Sick), and Referral Program.

Hourly Range for Part-time position:  $25.00 - $33.00 per hour

Benefits Offered for Part-time employees may include: 401(k) retirement plan (must meet annual hours for eligibility), and NYS sick leave (up to 56 hours annually)

Requirements:

  • Minimum of a Bachelor's degree required.
  • Passionate about helping others achieve their educational and career goals.
  • 3-5 years of successful experience in recruitment, sales, customer service, marketing, public relations or other related field preferred.
  • Excellent customer service skills; to include the ability to effectively follow up and follow through. 

Please send cover letter, resume and salary desired salary range to Admissionscandidates@cw.edu. No phone calls please. Only those candidates selected for an interview will be contacted.