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The Service Industry: The Changing World of Business

The most significant gains in business management in the 21st century have been in the service industry. Banking, business services, consulting, education, franchising, government, healthcare/hospitals, insurance, leisure industry/hotels, news media, personal services, real estate, restaurants, retail, social services, tourism, and waste disposal are just a few examples of “service industries.” This seminar course explores the characteristics of a service economy, its origins, and its impact on economic development nationally and globally. Dominant service sector businesses and their strategies for success are examined along with relevant servicedelivery theories and approaches.

Prerequisite: Junior Level Status

Number: 
BUS405
Credits: 
3.00
Type: 
Business Administration
Program: 
Business Administration BBA
School: 
School of Business